We accept payment by Visa, Mastercard, American Express and PayPal.  

As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for large orders, international orders and/or when your shipping and billing addresses do not match.  

In this case we will contact you by email or by telephone. We reserve the right to cancel an order for any reason.

Same-Day Pickup: Orders placed before 6:00 pm can be picked up the same day, while orders placed after will be ready the following business day.

Notification System: Customers receive an email notification when their order is ready for pickup.

Pickup Hours: Available during store hours only 11:00 am to 7:00 pm.

Order Hold: Orders will be held for a maximum of 7 days. After this, uncollected orders may be restocked, and the payment refunded. To extend this period, please email orders@tons-shop.com.

ID Requirement: For verification, customers should bring a photo ID and order confirmation.

Pick up address: 5935 Baum Boulevard, Pittsburgh, PA 15206.

Available Shipping Methods:

1. UPS Ground Free Standard Shipping

Free shipping applies to standard UPS Ground, with an estimated delivery time of 1-3 business days.

2. UPS Next Day Air Shipping

Available for orders placed by 1:00 pm EST on business days (Monday-Friday). Orders placed after this cutoff will be shipped the following business day. Cost: $30.

All orders are trackable. Once we book the pickup with the delivery service, you will receive an email containing your tracking number and a direct link to monitor the shipment status. Please note that delivery time frames begin from the dispatch date.

TONS utilizes UPS for all orders within the United States. Please note that orders will only be shipped once payment and delivery details are approved.

Available Shipping Methods:

1. UPS Ground Shipping (3-7 Business Days)

• Free for all orders over $399.
• A $20 delivery fee applies to all orders below $400.

2. UPS 2nd Day Air Shipping (2 Business Days)

• $30.00
• Available for orders placed by 1:00 pm EST on business days (Monday-Friday). Orders placed after this cutoff will be shipped the following business day.

3. UPS Next Day Air Shipping (1 Business Day)

• $50.00
• Available for orders placed by 1:00 pm EST on business days (Monday-Friday). Orders placed after this cutoff will be shipped the following business day.

All orders are trackable. Once we book the pickup with the delivery service, you will receive an email containing your tracking number and a direct link to monitor the shipment status. Please note that delivery time frames begin from the dispatch date.

TONS uses UPS for all international deliveries. The standard economy delivery fee is $60. All additional taxes, customs fees, and import duties imposed by the client’s local government are the responsibility of the client.

Items are shipped from Pittsburgh, PA, US, accompanied by an official invoice declaring the exact total of merchandise purchased in US dollars.

All orders are trackable. Once your order is scheduled for pickup by the delivery service, you will receive an email containing the tracking number and a direct link to monitor the shipment status. Please note that delivery time frames start from the dispatch date.

We accept returns on full-priced items and sale items that are not marked as FINAL SALE and meet the following conditions.

1. Eligible for Refund, Exchange, or Store Credit

(with the exception of vintage and final sale items)

• Clothing
• Shoes

2. Eligible for Store Credit Only

• Jewelry
• Handbags
• Accessories

3. Final Sale (Non-returnable)

• Perfumes and other beauty products
• Intimates/Lingerie
• Swimwear
• Socks and hosiery
• Leather items
• Hats and caps

• Items must be unused, unwashed, in its original packaging, with all original tags  attached.
• Return requests must be made within 7 days of purchase.
• You have 7 days from receiving your order to ship the return.

1. Contact us at orders@tons-shop.com to initiate a return.
2. We will email you a return label.
3. Drop off the return at your nearest USPS location.
4. A $15 restocking fee will be deducted from your refund as well as the shipping fee (if one was paid)
5. We will notify you once your return is received and processed.
6. A $5 fee will be applied to eligible returns that have damaged packaging.

• Returns are processed within 2 business days of receipt.
• Processing times may be longer during peak periods (holidays etc).

• Return shipping fees are deducted from the refund.
• Original shipping fees are non-refundable for domestic orders.
• International orders are responsible for their own return shipping.
• Returned items remain your responsibility until received, so please ensure they are securely packaged.

Once we have received and processed your return, you will receive an email confirmation that your refund has been issued.

Refunds will exclude:

• $15
• Initial delivery cost

Refund processing times may vary depending on your payment method:

• Credit Card: Depending on the banking institution, Refunds will be credited to your account within 10 business days from receipt of returned items.
• PayPal: Refund will appear in your PayPal account within 24 hours after the refund confirmation email is sent.

Items are eligible for return within 7 days of purchase, provided they are unworn and have all original tags attached. The packaging must also be in good condition to qualify for a full refund. Please note that clearance items, fragrances and beauty products, as well as any intimates or swimwear, are Final Sale.

Store credit will be issued for eligible items returned outside of the 7-day window. 

A $5 fee will be applied to eligible returns that have damaged packaging.

We gladly accept exchanges for eligible items, subject to the following terms:

— The original order must be returned to us under our standard return conditions.
— Once we receive and process the returned item, you will receive an email confirmation that your exchange is ready to ship.
— A $30 fee applies for the new shipping of all exchanges.

Original delivery costs are refundable.

Please note that all Sale items are final sale and cannot be returned.

Exceptions are damaged items. If you would like to return a defective product, you must notify us no later than 7 days after delivery. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us.

Should you need to return your purchase, you have 14 days from receiving your order to arrange your return, book your collection and have your items sent back to the warehouse.

TONS is unable to provide size exchanges, returns, or store credit for items marked 'final sale' on the product page. TONS does not offer price adjustments and all items purchased on promo are Final Sale.

TONS aims to fulfill all orders as soon as possible! Our goal is to release your order within 2 days after it’s received. Orders are processed pending availability and credit verification. During peak periods, processing times may exceed 2 business days. Once your order has shipped, you will receive an email with your shipment’s tracking information.

All orders placed Monday-Friday (excluding holidays) before 1.00 pm EST  will begin processing that day and ship within 2 business days, pending item availability and credit card verification. Orders placed after 1.00 pm EST will begin processing the next business day. 

Orders placed on Friday after 1.00 pm EST  will begin processing the following Monday.

Transit times do not include Saturday, Sunday or holidays.

If you have any concern at all that your package will not make it on time please email us at orders@tons-shop.com or call us at +14122143960 before placing your order.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, are added to your order total and collected by your county. 

TONS is not able to provide a refund for any foreign transaction fees. Please check your local customs website for more information.   

This charge is determined by your local customs authority and includes: The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country.

International Custom Duties are not included in the shipping fee, and these are the customer's responsibility.

We are unable to alter product details that will affect the duties and taxes for your order. 

If you have questions about the approximate cost of duties and taxes for your package please contact your local DHLwith your tracking information.

Duties and taxes are to be paid by the recipient upon the package's arrival.

In the rare occasion, TONS shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. TONS does not assume any responsibility for lost or stolen items.

TONS sells high-end designer labels from all over the world. Sizes may vary from brand to brand. Model measurements are provided to help in the decision on preferred size. For exact measurements of a garment, please contact our customer care at orders@tons-shop.com.

TONS guarantees the authenticity of every product we stock. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, dust bag, etc.