TONS Pittsburgh store is open daily from 11.00 am to 7.00 pm EST.
If you would like to reach our brick & mortar shop directly, please contact us via phone: +14122143960
Please, note that store staff can’t assist with online orders.
To contact our online store customer service, please, contact us at the following email address orders@tons-shop.com
Monday to Friday, 10:00 am to 6:00 pm EST.
We accept payment by Visa, Mastercard, American Express and PayPal.
As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for large orders, international orders and/or when your shipping and billing addresses do not match.
In this case we will contact you by email or by telephone. We reserve the right to cancel an order for any reason.
We offer customers the option to pay for their order in full at checkout or to pay in installment payments via Shop Pay for orders from 50 USD.
We utilize UPS for all orders within the US. Please, note that orders will only be shipped once payment and delivery details have been approved.
Available shipping methods:
UPS Ground Shipping (3-7 business days):
Free for ll orders over $400 are delivered for free.
All orders below $400 are delivered for a $20 delivery fee.
2nd Day Air Shipping (2 business days): $30.00
Next Day Air Shipping (1 business day): $50.00
All orders are trackable. Once we book the pick up by the delivery service, you will receive an email with the tracking number and direct link to monitor the shipment status. Delivery time frames begin from the date of dispatch.
TONS will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement.
In-Store Pickup is available free of charge. This option is available upon checkout to customers who wish to receive their items from our retail location in Pittsburgh.
TONS uses UPS and DHL for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Items will be shipped from Pittsburgh, PA, US with an official invoice declaring the exact total of merchandise purchased in US dollars.
All orders are trackable. Once we book the pick up by the delivery service, you will receive an email with the tracking number and direct link to monitor the shipment status. Delivery time frames begin from the date of dispatch.
All orders over $399 are delivered for free.
All orders below $400 are delivered for a delivery fee chosen by customer.
We accept returns on regular priced items that meet the following requirements.
The following are eligible for refund, exchange or store credit (with the exception of vintage and sale items):
| Clothing
| Shoes
The following are eligible for store credit:
| Jewelry
| Handbags
| Accessories
All other items are final sale.
All products must be in unused, unwashed condition and with all original tags still attached.
Return requests for purchases must be made within seven (7) days from the purchasing date.
The following items are not eligible for returns: perfumes and other beauty products, intimates/lingerie, swimwear, socks and hosiery, leather care, hats, caps.
To initiate a return, contact orders@tons-shop.com.
TONS doesn’t offer free shipping for returns. Return shipping fees will be deducted from the refund of the corresponding order. Original shipping fees are not refundable for domestic orders. International customers are responsible for their own return shipping. Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
Refunds or credits will not be processed until the items are returned and inspected by the TONS Team. Your return will be inspected and processed within two business days. Please allow 3 business days for your return to be processed at our warehouse. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached. Exchanges will only be made for the correct item or size. Once an item is exchanged it is considered a final sale item and will no longer be eligible for exchanges or returns.
pon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.
All sizes displayed on the website reflect original sizing from the product manufacturer. If you have any questions regarding sizing, please do not hesitate to contact orders@tons-shop.com. We will be able provide measurements and any additional information on the products for you.
Please note that all Sale items are final sale and cannot be returned.
Exceptions are damaged items. If you would like to return a defective product, you must notify us no later than 7 days after delivery. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us.
Should you need to return your purchase, you have 14 days from receiving your order to arrange your return, book your collection and have your items sent back to the warehouse.
TONS is unable to provide size exchanges, returns, or store credit for items marked 'final sale' on the product page. TONS does not offer price adjustments and all items purchased on promo are Final Sale.
TONS aims to fulfill all orders as soon as possible! Our goal is to release your order within 2 days after it’s received. Orders are processed pending availability and credit verification. During peak periods, processing times may exceed 2 business days. Once your order has shipped, you will receive an email with your shipment’s tracking information.
All orders placed Monday-Friday (excluding holidays) before 1.00 pm EST will begin processing that day and ship within 2 business days, pending item availability and credit card verification. Orders placed after 1.00 pm EST will begin processing the next business day.
Orders placed on Friday after 1.00 pm EST will begin processing the following Monday.
Transit times do not include Saturday, Sunday or holidays.
If you have any concern at all that your package will not make it on time please email us at orders@tons-shop.com or call us at +14122143960 before placing your order.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, are added to your order total and collected by your county.
TONS is not able to provide a refund for any foreign transaction fees. Please check your local customs website for more information.
This charge is determined by your local customs authority and includes: The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country.
International Custom Duties are not included in the shipping fee, and these are the customer's responsibility.
We are unable to alter product details that will affect the duties and taxes for your order.
If you have questions about the approximate cost of duties and taxes for your package please contact your local DHLwith your tracking information.
Duties and taxes are to be paid by the recipient upon the package's arrival.
Once an order is placed, it cannot be canceled under any circumstance. All quickstrike, limited edition, and brand collaboration products are final sale. For further questions, please email orders@tons-shop.com.
In the rare occasion, TONS shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. TONS does not assume any responsibility for lost or stolen items.
TONS sells high-end designer labels from all over the world. Sizes may vary from brand to brand. Model measurements are provided to help in the decision on preferred size. For exact measurements of a garment, please contact our customer care at orders@tons-shop.com.
TONS guarantees the authenticity of every product we stock. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, dust bag, etc.
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal